Privacy Policy
Effective Date: February 15, 2024
Dimo Coffee respects your privacy and is committed to ensuring that your personal information is handled with utmost confidentiality. Dimo Coffee is dedicated to the careful processing of your personal data in compliance with the General Data Protection Regulation (GDPR).
Who We Are
We are Dimo Coffee, operating under Dimo Coffee BV. You can find us located at St. Sumatrastraat 195b ,1094na Amsterdam . Registered with the Chamber of Commerce under number 0687146337. You can reach us via email at info@dimocoffee.com or by phone at 0687146337. Our production and logistics address remains Sumatrastraat 195b, 1094NA Amsterdam
Data Usage
Dimo Coffee primarily processes your personal data within the scope of our services. We may request the following information from our customers: name, email address, address, payment details, bank account number, and telephone number. This information is essential for order processing, tracking order progress, issuing invoices, and maintaining communication with you. Failure to provide this information may result in the inability to deliver our products. Additionally, we use your data for various purposes including:
- Enhancing your shopping experience and personalizing our website
- Sending reminders for items left in your shopping cart via email
- Facilitating home delivery and package tracking
- Handling return shipments and tracking return packages
- Providing access to your shopping history and personal account details
- Sending newsletters, product availability notifications, special offers, and updates
- Sending order-related emails and updates (e.g., order confirmation, shipping status)
- Conducting direct marketing activities, such as birthday emails or printed mailings
- Analyzing website visits to improve the shopping experience
- Providing efficient customer service support
We only process your data for the mentioned purposes and do not exceed the necessary processing scope.
Legal Basis for Processing
Our data processing is based on the execution of agreements with you or the consent you provide. You may withdraw your consent at any time. We may also process your data due to legal obligations imposed by GDPR or other applicable laws.
Whose Data Do We Process?
We process personal data of our (business) customers as necessary for our services and data obtained via social media.
Data Sharing
We prioritize the confidentiality of your information and only share it with necessary parties to facilitate order delivery. This includes delivery services and distribution centers. We do not provide your personal data to other organizations unless legally obligated to do so.
Data Retention
We do not retain data longer than necessary for the purposes outlined in this privacy statement or as required by laws and regulations.
Cookies
Dimo Coffee utilizes cookies on our website to enhance electronic communication. You can find information on enabling, disabling, and deleting cookies in your browser’s Help function. We participate in interest-based advertising with your consent, using cookies and other technologies to improve your browsing experience and provide relevant communications and promotions.
Your Privacy Rights
Under privacy regulations, you have various rights including access, rectification, deletion, limitation, objection, and data portability. You may exercise these rights by contacting us via email at info@dimocoffee.com or by phone at 0687146337. You can also unsubscribe from commercial emails and newsletters. If you believe your data has been improperly processed, you have the right to file a complaint with the Dutch Data Protection Authority.
Changes to Privacy Statement
Dimo Coffee reserves the right to modify this privacy statement. We recommend regularly reviewing this statement. Last updated: February 15, 2024.
If you have any questions or concerns regarding our privacy practices, please contact us at info@dimocoffee.com.